Push-to-talk voice messaging service unveils emergency alerts feature

Push-to-talk voice messaging service unveils emergency alerts feature

Zello, a push-to-talk voice messaging service that enables communication and collaboration for workers, teams and communities, recently announced the launch of Emergency Alerts — its new “panic button” feature.  ZelloWork users in crisis situations can now simply press a button to send (with high priority) both their location and an audio recording to a designated emergency channel. Doing so immediately shares the nature and details of the emergency to all parties who should know and can then respond accordingly. 

Emergency Alerts keeps customers’ employees safe, informed and connected. This add-on feature is available to ZelloWork users for an additional fee per month, per user and is especially powerful for businesses with lone workers, remote workers and/or field workers. Through mass communication and geolocation sharing, employees can quickly respond to and resolve crises and emergencies. 

Here’s how it works: Workers in distress press the Emergency Alerts button, which is accessible via the Zello app’s talk screen or on supported devices with a red alert button. Once the button is pressed, Zello automatically:

• Records and sends a message to the emergency channel

• Sends the user’s location to the emergency channel

• Gives emergency messages priority over other messages until the crisis ends 

Once the initiator of the emergency is no longer in distress, they can dismiss the emergency alert. Everything that occurs on the app during an emergency is recorded, providing a valuable record of the event that transpired. 

“Workers in multiple industries around the globe use Zello to communicate live through voice over their smart devices to solve problems and connect in emergencies,” said Bill Moore, Zello CEO.  “Our new emergency feature takes that communication a step further, instantly connecting workers when they need it most — in an emergency.”

Push-to-talk capabilities are critical to workers who don’t sit at desks — those who work out in the field, spend time driving or work on the manufacturing floor. These workers are sometimes in dangerous conditions and sometimes work alone. The responsibility falls on employers to keep their workers safe and provide them with a means to communicate in emergency situations. 

“Zello’s new feature is easy to use (though we hope to never have to) and gives our workers and clients tremendous peace of mind,” says Steve Knowler, IT manager, Global Security. “When necessary, our security guards can easily send an emergency alert which shares both their location and records ambient audio so they can easily get help from other guards nearby.”  

The Emergency Alerts feature is especially relevant for businesses if: 

• Workers are dispersed, work in dangerous conditions or work alone. 

• Team members require an efficient method of notifying everyone about the nature and location of an emergency.

• Emergency communication tools need to work in critical conditions — as when power lines fail and only low bandwidth (2G) data networks or WiFi are available.

• You need a special group of people to instantly receive notifications when anyone on your team has an emergency.

• You want to give your team members peace of mind, no matter where they’re located.

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