Cemen Tech CONNECT allows real-time video field support at the push of a button. Users are immediately connected to a field support expert via live video calling, who can then assist with troubleshooting, part identification, field evaluations and more. Live multi-party video calling gives users the ability to share content (pictures, video, parts manuals, etc.) across multiple screens and on-screen annotation allows users to draw, point or circle right on the screen for simplified communication. Field support experts can then provide information for any necessary parts or problem resolution.
“Our support team is comprised of some of the most knowledgeable men and women in the volumetric mixing industry,” said Connor Deering, CEO/president of Cemen Tech. “One of the biggest challenges in providing phone support to customers is ensuring a common understanding of the issue. Cemen Tech CONNECT allows our technical experts to visually be in the field with our customers, to understand problems faster, outline routine maintenance procedures and provide the information and support necessary to get our customers back up and running. Cemen Tech CONNECT makes it feel like they are right there with you. When we pair Cemen Tech CONNECT with our growing dealer network and 24-hour parts program, we are doubling-down on our commitment to our customers’ success.”
Cemen Tech is the first manufacturer in the volumetric market to offer real-time video support services. Cemen Tech CONNECT is available exclusively – and at no cost – to Cemen Tech users as a value added service, and can be downloaded from the Apple or Android app stores on your preferred mobile device